Frequently Asked Questions

 

Payments and Shipping

Do You Ship Internationally?

Yes, of course.
We ship internationally in these countries:

Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Slovakia, Slovenia, Spain, Switzerland, United Kingdom (UK).

To receive our products in other countries please contact us.

What Shipping Methods Are Available?

Shipment outside Italy is usually made through express courier. Of course you are very welcome to visit Italy and our office to pick-up your brand new model train!

How Long Will It Take To Get My Package?

Shipment is usually made within 5 working days after the order confirmation and takes from five to eight working days for the delivery (depending on the destination). In case of products made to order shipment time may vary.

Do I need an account to place an order?

No, you don’t need any account to order on JellyModels.com

How Do I Track My Order?

Check the link we will send you, together with the tracking code, via email.

What Payment Methods Are Accepted?

In case of orders with shipment, we accept payments only via Paypal. You can pay with your Paypal account or, if you don’t have one, you can pay with the following cards: Visa, Mastercard, Prepayed Paypal, Carta Aura, Discover and American Express. To pay with a card, when you see the Paypal payment page, select “Pay with Debit or Credit Card”.

Direct payment on delivery is only possible if you pick-up your model train at our office, it’s an idea for a holiday in Italy!

What Should I Do With Damaged Goods?

If you receive damaged goods, you must contact us as soon as possible following these instructions.

Personalized Packaging Come With Extra Costs?

there are no additional costs for our standard gift box, for a personalized packaging ask us for a quote via email at jellymodels@gmail.com.

What if I Want to Pick the Item up Personally?

We attend model fairs and exibitions through Italy and (sometime) Europe, so we can organize a custom delivery of your new item. In this case choose “Local Pickup” option and contact us privately at jellymodels@gmail.com, we will try to find the best solution.

Customization

What products do you use to paint models?

Our models are finished with the best products on the market, from the primer to the acrylic colors. Take a look at our gallery and tutorials on youtube (coming soon).

In addition to 3d printing, what other tools do you use?

We also use other technologies related to digital fabrication, for example laser cutting and milling.

Regarding the models on the website, can i get any customized variant?

Of course, for any customization you can ask us for a quote and we will be happy to give you an answer!

What types of customizations can i request?

This is up to your imagination and creativity! from liveries to the markings, from digital control to interior lighting: request your free no-obligation quote and we will respond as soon as possible!

can i buy a model kit or a pre-assembled one, not colored, so i can modify and color it at will?

Of course! we like to help who want to try the diy or just want to have fun with the model finishes.

I'm thinking of a project completely mine, what information do you need to make such a model and to send me the relevant quote?

First it is important to know that the more is the research to be performed on the prototype, the greater is the cost! so if you want to save money, collect and send all the information in your possession.

Lead times of the customized products are not clear to me, could you give me more information?

Lead times may vary greatly depending on: the type of customization, the information you can give to the designer and the level of finish required. the easiest way is always to ask us for a free no-obligation quote

How can i get the price of customizing a model in the catalog?

Ask for a free no-obligation quote here we will respond as soon as possible.

Collaborations

I am passionate about model railways and i am developing my own projects in this field, is there a chance to cooperate with you, exchange ideas or services to each other?

The easiest way is to contact us by email or through the social networks and describe your ideas, we are always glad to explore new ideas!

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